Product (Target): Onboarding

Provided technical implementation strategy and completed initiative to streamline onboarding offerings and language across enterprise. Guided onboarding teams from HQ, logistics, retail services, store operations, and customer support to build common understanding of onboarding standards. Implemented system of governance and best practices to drive efficiency and cost reduction.

• Developed standardized training process roadmap, reducing redundancy and ensuring consistent experiences across Fortune 500 enterprise of 450K team members.

• Translated onboarding research into technical solutions MVP, featuring information architecture, content test models, technology, and platform recommendations aligning with OKRs.

• Designed process that leveraged AI to manage content standards, reducing governance efforts and churn rate. Modeling "Best in Class" production onboarding content rather than templates and simulated data, eliminated labor required to build and maintain best practices libraries.

• Facilitated 5K+ new team members’ onboardings, engaging in corporate welcome sessions.