Work Samples: Experience Analyst
An Experience Analyst plays a key role in evaluating and optimizing both customer experience (CX) and user experience (UX) across digital and physical touchpoints. As an analyst I gather and analyze data from user research, customer feedback, and behavioral insights to identify pain points and opportunities for improvement. Their deliverables include user personas, journey maps, usability reports, and recommendations that inform design decisions and enhance overall satisfaction, aligning CX and UX strategies with business goals.
Some of my deliverables have included user personas, journey maps, usability reports, heuristic studies and recommendations that inform design decisions and enhance overall satisfaction, aligning CX and UX strategies with business goals.
Some of the tools I have used in my analysis:
Wireframes: “Clickable” design prototypes are a POC for solutions without the technical investment
Heuristic Evaluation: This flexible tool is the perfect combination of quantitative and qualitative research empowering data-driven decision making
Process & User Flows: Diagrams showing the paths users take to complete tasks within the system (UX)
Journey maps: Diagrams showing the paths users take through an interaction or experience (CX)
Wireframes (Microsoft)
Interactive wireframes allow for fast prototypes, drive solutions and optimize technical investment.
Heuristic Analysis & Metrics
Measurement is critical to understanding if a solution is viable. It’s also the key to identifying opportunities.
User, Process & Conversation Flow
Seeing opportunities is easier to do when you can visualize the process. User flows are an indispensable tool in any setting.
Interactive Wireframes (Cummins)
High fidelity wireframes for Cummins generator remote monitoring application.
